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The SPSS Customer Service Department handles non-technical
assistance questions. These frequently asked questions should help you in solving
your most common inquiries.
Where do I find my license code?
For SPSS Base and add-on modules, the Clementine family and Showcase family of
products, your license code can be found within your shipment on a yellow
sheet. You can also request a license code by completing our online license code form.
License codes for SPSS Dimensions software (such as mrInterview, mrStudio, mrTranslate, mrTables, mrPaper, mrScan) and other market research software (such as In2quest, Surveycraft, Verbastat, Entryware) will be emailed to you.
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I haven't received my order yet? Can
you track the order for me?
To find out the status of your order you should contact SPSS Customer Service.
In the United States call +1 (800) 521-1337 for order status. Or visit the SPSS
Web site at http://www.spss.com/custsrv/custsrv.cfm?request_id=1.
You may also send an e-mail to service@spss.com.
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Will I receive an invoice with my software?
Your invoice is mailed separately from the software shipment. The invoice is not packaged with the delivery. If you need an additional copy of your invoice, please contact the SPSS Accounting Department. In the United States contact accounting at +1 (800) 797-9745. Outside of the United States, contact your local SPSS office. You can find local SPSS office contact information on the SPSS Web site.
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What shipping providers does SPSS Inc. use? If my organization uses a different shipping company, can SPSS Inc. bill our existing shipping account?
SPSS Inc. ships software via United Parcel Service (UPS) unless otherwise notified. We can fulfill requests for other shipping companies and can bill your existing shipping account number if you contact
SPSS directly.
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Who do I contact for pricing and shipping information outside of the United States?
You can locate a local SPSS Inc. sales office on the SPSS Web site.
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What are the SPSS Inc. payment terms?
Payment terms are net 30 days from date of sale. Complete terms
and conditions can be found on the SPSS Web site.
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Does SPSS accept credit card payments?
SPSS accepts Visa, American Express, MasterCard and Discover. Several local territories do not accept credit cards. For specific local payment methods, please contact your local
SPSS office.
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Does SPSS charge sales tax?
Unless your organization is tax exempt SPSS charges the sales tax that is appropriate in your local area.
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What is the SPSS returns policy?
You can read the SPSS return
policy online. For specific return policies, please contact your local
SPSS sales office.
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How do I register my SPSS software?
If you purchased your SPSS software directly from an SPSS sales representative
your software is already registered with SPSS Inc. If you purchased your SPSS
software form the SPSS Web site (in the United States , Canada or the UK )
or from an SPSS distributor, you can register
your product on the SPSS Inc.
Web site.
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How can I receive an evaluation copy of SPSS Base software?
You may download an evaluation version of SPSS Base on the SPSS Web site. Evaluation versions of other SPSS software titles are also available from the download section of the SPSS Web site.
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Where are the CD's for the SPSS Base
add-on modules I ordered?
The original CD you received with your order of software contains all modules. If you ordered a module, you can use the original CD and simply unlock the module with a license code. You should have received your license code on a yellow
sheet within the product packaging.
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Outside of the United States, contact your local SPSS office.
You can find local SPSS office contact information on the SPSS Web site.
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Are user manuals available for SPSS Base and add-on modules?
In general, SPSS software ships with one user guide and a separate CD containing PDFs of other relevant documentation. For example, SPSS Base ships with the SPSS
Brief Guide. The CD is included in your software shipment at no additional charge.
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Can I order a replacement CD for SPSS Base, version 11.5 or earlier?
SPSS Base is currently at version 12.0. Earlier versions have been retired
and are unavailable. You may contact your sales representative if you need
a replacement copy of SPSS Base version 12, or to upgrade to SPSS Base, version
12.0. Purchase online in the United
States and Canada. Or, you may contact your local
SPSS sales office.
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How do I contact SPSS Customer Service?
You can send e-mail to SPSS at service@spss.com. In the United States and Canada you may call +1 (800) 521-1337, between 8:30 a.m. and 5:00 p.m., Central time, Monday - Friday. Outside of the United States, please contact your local SPSS office.
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